Shipping policy

Shipping Policy

Where we ship

We ship from San Diego, California to the United States, Canada, and select international destinations.

Processing & preparation time

Each original artwork is carefully prepared and professionally packed before shipment.

  • Preparation time: Please allow 3–5 business days before your artwork ships.

You will receive email updates, and a tracking number as soon as your artwork is handed off to the carrier.

Shipping rates & handling fees

Shipping rates are shown at checkout.

  • United States: Free shipping

  • Canada: Shipping includes a $30 handling fee

  • International (outside the US): Shipping includes a $60 handling fee

Handling fees help cover secure packaging materials and shipping logistics for original artwork.

Shipping methods & delivery estimates

Delivery estimates begin after your artwork has shipped (after the 3–5 business day preparation period).

United States

  • Free Shipping: UPS Ground (tracked + insured)
    Typical delivery: 2–5 business days

  • Express Shipping: UPS 2nd Day Air (tracked + insured)
    Typical delivery: 2 business days

Canada

  • UPS (tracked + insured)
    Typical delivery: 3–7 business days

International

  • UPS Worldwide (tracked + insured)
    Typical delivery: 5–10 business days
    Please note: customs processing may add additional time depending on your country.

Tracking, insurance, and signature

  • All shipments include tracking.

  • All originals ship insured.

  • Signature is required for orders $1,000+ to help ensure safe delivery.

Customs, duties, and taxes (international orders)

International orders may be subject to import duties, taxes, and fees determined by the destination country. These charges are the responsibility of the buyer and are not included in your order total unless explicitly stated at checkout.

Delivery issues & damaged shipments

Please inspect your delivery upon arrival.

If your artwork arrives damaged, or if there is any issue with your order, contact hello@mayafakart.com within 48 hours of delivery and include:

  • Your order number

  • Photos of the artwork

  • Photos of the packaging (including the box exterior)

We’ll work with you as quickly as possible to resolve the issue.

Questions

For any shipping questions, email hello@mayafakart.com.