Refund policy

14 days to live with it

Choosing art online means trusting a photo. I want you to see the piece on your wall, in your light, before you decide it's yours.

If it isn't right, you have 14 days from delivery to let me know. Email me at hello@mayafakart.com and I'll send you the return address. Ship it back within 14 days of that email.

What I need back

The piece in the condition it arrived, in its original packaging, with its certificate of authenticity. I recommend tracked, insured shipping.

Your refund

Once the piece arrives and I've checked it, I'll refund you within 5 business days. Return shipping is yours to cover. For international orders, original shipping and duties aren't refundable.

Framed originals

Framed originals can be returned with the frame attached. The painting is refunded in full. The frame isn't refundable, since it's made to order in the wood you chose. Please keep the original packaging, since framed pieces ship heavier.

What can't be returned

Commissions, since they're made for you. Gift cards.

Planning Sessions

If you cancel before your Planning Session, I'll refund it in full. Please let me know at least 24 hours ahead. If you miss the session, or decide not to go ahead with a commission after it, the fee isn't refundable. So please book once you're sure my work and the way I work feel right for you.

If it arrives damaged

Every artwork is packed carefully and shipped tracked and insured. Signature is required for orders $1,000 and over.

Please inspect your delivery upon arrival. If your artwork arrives damaged, appears defective, or you receive the wrong item, contact me within 7 days of delivery at hello@mayafakart.com and include your order number, photos of the artwork, and photos of the packaging (including the box exterior and interior materials).

I'll review the information and work with you to resolve the issue as quickly as possible.