Frequently Asked Questions

Authenticity and Certificate of Authenticity

Does each artwork come with a Certificate of Authenticity?
Yes. Every original comes signed, with a Certificate of Authenticity that lists the title, medium, dimensions, and year. Every signed print comes with one too, and is signed and numbered in pencil. Keep it with the piece. It's your record of where the work came from.

Are your works one-of-a-kind?
My originals are one of one. Each is plaster and acrylic on canvas, painted and signed by me. I also offer signed limited-edition prints of some originals, in editions of 25. Prints are always labeled as prints, and they're a separate way to keep the work.

Shipping and insurance

How are large originals packaged?
Every original is packed and shipped by a professional packing and shipping company I work with, with extra protection for plaster surfaces so the texture arrives as I made it.

Is shipping insured?
Yes. Every shipment is insured for the purchase price. If anything is damaged or lost in transit, I'll work with you directly to file the claim and make it right.

What are the shipping costs?
Shipping is free in the US, for originals and signed prints. For Canada and international orders, shipping is calculated at checkout. I ship to Canada, the UAE, Europe, and beyond. Prints ship flat in the US and rolled in a tube everywhere else.

How long does delivery take?
Originals ship within 7 to 10 business days, or up to four weeks if you choose a frame. Prints ship within 5 business days. You'll get tracking as soon as your order ships. Delivery times after that are in the Shipping accordion on each listing, and international delivery also depends on customs.

Returns and exchanges

Can I return an original artwork or a print?
Yes. You have 14 days from delivery to see it in your own light. Email me at hello@mayafakart.com and I'll send you the return address. Framed originals come back with the frame attached, and the frame cost isn't refunded. Commissions can't be returned, since they're made for you. The full details are in my return policy.

You can also send me one photo of your wall and its width before you buy, and within 3 days I'll send it back with the piece mocked up in your space, at scale, for free. That works for originals and prints. Email it to me at hello@mayafakart.com, since the shop's contact form can't take photos.

What if my artwork arrives damaged?
Please look over the package when it arrives, and photograph any damage before you open it further. Contact me within 7 days at the address on your order confirmation. Every shipment is insured, and I'll walk you through the claim.

Framing

Can I buy an original framed?
Yes. Every original is available unframed, or framed by me in the studio in a solid walnut, solid maple or solid oak float frame. There's no glass, so nothing sits between you and the plaster. The frame is 1-5/8 inches deep, and the painting sits inside it with a small gap all the way around, so it looks like it's floating.

How do I choose a wood?
Walnut is a warm, medium brown. Maple is the palest, with a fine, quiet grain. Oak is a light straw color with more visible grain. Each listing shows the painting in all three, and the price is the same for every wood. If you'd like to see one on your own wall first, send me a photo of the wall and its width, and I'll show you how it looks.

How much does framing add?
It depends on the size: $350 for 24 x 24, $375 for 18 x 36, $400 for 24 x 36 or 36 x 24, and $450 for 40 x 30.

How long does a framed piece take to ship?
Framing is done to order. Please allow up to four weeks before your piece ships. I'll do my best to beat that.

What if I'd rather leave it unframed?
The edges of each canvas are hand-painted in a color from the piece, so it's finished and complete without a frame.

Will it arrive ready to hang?
Yes. Framed and unframed pieces both arrive wired and ready to hang, with bumpers on the back corners. If a piece's size calls for specialty hanging hardware, I'll include that instead.

Care instructions

How do I care for a plaster and acrylic painting?
Keep it away from direct sunlight, high humidity, and big temperature swings. Dust it lightly with a soft, dry brush. Never use water, solvents, or cleaning sprays on the surface. Try not to touch the raised plaster, because the oils in skin can change the finish over time. If a piece ever needs restoration, please see a professional conservator.

Can I hang the work in a bathroom or kitchen?
I'd steer you away from it. Plaster is sensitive to moisture and steam. An interior wall with steady temperature and no direct sun is ideal.

Commissions

Do you accept commission requests?
Commissions are closed for now. Planning Sessions are open, and commission work starts in February 2027 or later. We'll set your start date together in the session.

How does the commission process work?
It starts with a Planning Session. It's $100 for 30 minutes, and we talk through your space, palette, scale, and the story you want the work to tell. If you commit to a commission within 14 days of the session, the $100 is credited toward it, even though the work starts later. The credit applies to commissions only, not to originals.

How long does a commission take?
Once the work starts, a commission takes six to eight weeks. I'll send progress updates, and you can give feedback before the piece is finished.

How do I get started?
You can book a Planning Session now. Commissions are closed for the moment, so the session is where we plan your piece and set the start date.

Still have questions?

I'd love to hear from you. Reach out through the Contact page and I'll reply within two business days.